“… always take our concern seriously and immediately respond …”

My name is Mary Pierce and I work at Advanced Health and Physical Medicine. I am responsible for the operations and administrative side of the clinic, including ensuring that all of the equipment is functioning appropriately and working with outside companies to schedule repairs/maintenance, if needed.

We have been using Carolina IT Group for over 10 years. Prior to using Carolina IT Group, we used various local computer companies and other people. They managed to get the job done and our systems working, but we were always oblivious when it came to maintenance care and monitoring. The inconsistencies in their service slowed down our production and reflected upon us negatively due to long wait times for service. This, in turn left us without the tools needed to properly care for our patients.

We rest easier at nights knowing that all of our important and private patient information is safe, secure and there is someone on the other end monitoring and ready to act if ever needed. The implementation of our new office server took us light years ahead of the competition and has increased our ability to service a great number of patients daily. With peace of mind and confidence that our systems are working appropriately, we can put our focus on our main priority of patient care.

I’ve personally called Joseph and his team several times over my years with our company. He has assisted us with so many aspects of the business. From computer repair, to software advise and installs, we are never let down. I always enjoy their knowledgeable team visiting and talking with them over the phone. They are always willing to go the extra mile and explain the process of things as well as teach me and our staff ways to help avoid issues in the future. That alone is priceless. From the technicians to the billing department, the staff is always polite, professional and more than accommodating.

All of our issues seem to take high priority with Carolina IT Group. While I’m sure they have several high profile customers, they always take our concern seriously and immediately respond. We could not have a better or more dependable company to work with for all of our IT needs.

Carolina IT Group has given us confidence in our systems. With the ever changing world of computers, it is refreshing to know that an answer is only a phone call away.

I would tell people, and I have told them, that there is no other place to call in Eastern NC but Carolina IT Group. I believe that a good company stands behind its product, treats others with respect, does as it says it’s going to, and does not take advantage financially of those that may not know better, Carolina IT Group is certainly a wonderful representation of all of those qualities and more.